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@uto attendant

@uto attendant — provision of unique Moscow multichannel number which is not attached to particular address or telephone and does not require any equipment. @uto attendant does not increase the quantity of channels in your office but allow receiving all calls irrespective of their quantity. All incoming calls are transferred to your telephone numbers – landline phones or mobile in Moscow so it allows consolidating any your telephones under one Moscow number which it is easy to remember.  

The reasons you need it?

  • Improvement of effectiveness of call party handling;
  • Increase of quantity of clients without large financial expenses and equipment

How to use?

  • For any consultations about this service you may send a request to e-mail: or call:
    Contact center: +7 (495) 961-00-08 (Speak English), 8 (800) 5555-333 (call from Russia is free)
    Extension number Comtube: 100000
    SIP-number for calls from other networks: sip:100000@sip.comtube.com

What you get in result?

  • Consolidation of all existent telephone numbers in one Moscow multichannel access number;
  • Receipt of all incoming calls irrespective of their quantity and without increase of the quantity of channels in your office;
  • Report preparation under chosen requirements;
  • Effective service configuration according to your requirements;
  • The main benefit of option «Multisetting»* - realization of individual scripts of receipt and call distribution and opportunity for sending of statistic information (reports) about calls in CRM-systems of users;
  • Option «Multisetting» is intended to the utmost close integrated service «@uto attendant» and corporate systems of users;
  • You have a base functionality – channeling of the service «@uto attendant»

Advanced abilities

  • Conversation recording;
  • Creation and using of interactive voice response (IVR);
  • Call forwarding to a group with opportunity of settings for call distribution;
  • Opportunity for transfer of incoming received call - function «Secretary»;
  • Three-sided conference;
  • Opportunity for incoming call barring from definite numbers («black list»);
  • Opportunity for calls on short extension number of company;
  • Receipt of fax messages;
  • Forwarding of fax messages on e-mail;
  • Voicemail;
  • Provision of information about services or sales promotion with option “Teleinfo”

«Multisetting»

Option «Multisetting» allows organizing individual scripts of receipt and distribution of incoming calls and their redirection to IT-systems of users.

Main opportunities:

Call forwarding on schedule (special case) Subscriber sets a schedule and priority of destination number. Call forwarding is made in accordance with indicated terms.
Call forwarding depending on ANI (special case) Subscriber sets accordance «region RF – destination number(s)». Call forwarding is made in accordance with indicated terms.
Call forwarding using callback (special case) It is outgoing call to caller after receipt of incoming call with ANI.
Call forwarding before answer (special case) Incoming call is hold without uploading messages about answer. Call forwarding is made simultaneously; if it is made successfully, connection is settled.
Realization of consult-call After successful call forwarding to destination number, call agent (employee of subscriber) may put incoming call on hold and make call other call agent. After call termination call agent returns to the first conversation. If both call agents use the equipment of contact-center, consult-call is attended by context applications.
Realization of transfer-call After successful call forwarding to destination number, call agent (employee of subscriber) may put incoming call on hold and make call other call agent and transfer incoming call to him. If both call agents use the equipment of contact-center, consult-call is attended by context applications.
Call screening under «white/black list» Subscriber sets masks from 3 to 7 figures on which calls are not received («black list») or received («white list»).
Protection against undesired calls Call agent of contact-center may indicate call in «undesired» list using the application. Call handling from this number will be terminated upon reaching the quantity of undesired calls indicated by Subscriber.
Substandard reports of call agent’s work Subscriber may request substandard reports where data aggregation and data coupling can be indicated. They can be represented in different formats.
Record of voice messages For short text announcer and menu an announcer records messages and then they are set in the script of client.
IVR integration with programme systems of clients There is API development with Call agent cooperation which allows exchanging data with Subscriber information system by automatic and call agent’s call service.

* - «Multisetting» is additional option to the service «@uto attendant», also may be used with all packages in the service«@uto attendant».

Tariffs:

Tariff Connection price (rubles, mobile number) Connection price (rubles, direct Moscow number) Monthly fee for using multichannel number (rubles/month) Price per minute on direction - Outgoing call: MTS numbers «local region», (rubles) Price per minute on direction Outgoing call: other mobile and fixed line telephone operators of «local region», (rubles)
MTS 500 705 400 0.9 2.5
All networks 500 705 400 1.4 2.0

Tariffs on packages:

Package Monthly fee for package of minutes (rubles) Quantity of minutes (package of minutes) included in monthly fee Price per minute in package, (rubles) Price per minute on direction Outgoing call: MTS numbers «local region» above package, (rubles) Price per minute on direction Outgoing call: other mobile and fixed line telephone operators of «local region», (rubles)
Package «MTS»
packet 500 500 500 0 0.8 2.4
packet 1000 900 1000 0 0.75 2.3
packet 4000 3300 4000 0 0.7 2.2
packet 10000 7700 10000 0 0.65 2.1
Packet «All networks»
packet 500 650 500 0 1.25 1.8
packet 1000 1200 1000 0 1.2 1.7
packet 4000 4500 4000 0 1.15 1.6
packet 10000 10500 10000 0 1.1 1.5

Additional options

Options Connection price (rubles) Monthly fee (rubles)
Conversation recording 0 0
Creation and using of interactive voice response (IVR) 0 0
Call forwarding to a group with opportunity of settings for call distribution 0 0
Opportunity for transfer of incoming received call - function «Secretary» 0 0
Three-sided conference 0 0
Opportunity for incoming call barring from definite numbers («black list») 0 0
Opportunity for calls on short extension number of company 0 0
Receipt of fax messages 0 0
Forwarding of fax messages on e-mail 0 0
Voicemail 0 0